Plans & Billing

This page summarises SpoofWard's plans and how billing works. Prices and limits below are read from the same plan records the Pricing page and the in-app billing screen use, so the three always agree. For the full feature-by-feature comparison, use the comparison table on the Pricing page.

Plan Overview

Every domain is re-checked automatically at least once a day. On Starter and above you can set each domain to hourly, daily or weekly checks. An uncapped domain allowance is available only on Enterprise (custom contract) and to MSP partners within their partner tier allowance.

What Each Plan Includes

The highlights below are the same ones shown on the pricing cards. The comparison table lists every feature and which plans include it.

Free

For individuals and small teams getting started with email security.

• DNS health monitoring
• DMARC aggregate reports
• Subdomain takeover scanner
• Phishing URL checker
• Academy learning platform
• 30-day data retention

Starter

For small businesses starting their DMARC journey.

• Everything in Free
• Real-time DNS & email alerts
• Weekly PDF reports
• TLS-RPT inbound reports
• Email verification tool
• Domain monitoring
• Data export
• 90-day data retention

Pro

For growing businesses serious about DMARC and DNS monitoring.

• Everything in Starter
• Managed DKIM keys
• DNS provider integrations
• Hosted DNS delegation (CNAME)
• SPF optimizer
• BIMI certificate tracker
• IP & domain reputation monitor
• Bulk domain actions
• Audit log & export
• DMARC forensic (RUF) samples
• Sender / vendor discovery
• DNS change history & diff
• Spam tester (5/day)
• 180-day data retention

Business

Full-featured protection for businesses managing multiple domains.

• Everything in Pro
• SIEM integrations (Sentinel, Splunk)
• Custom dashboard widgets
• Executive 1-page PDF
• Weekly plain-English insights
• API access + webhooks
• Domain comparison
• Custom alert channels (Slack, Teams)
• Brand protection
• Threat intelligence reports
• Priority support
• 365-day data retention

Free Trial

• Every paid self-serve plan starts with a 14-day trial with full access to that plan's features.
• No credit card is required to start a trial.
• If you do not subscribe before the trial ends, the workspace moves to the Free plan and nothing is charged. Your domains are kept, and features that are not part of the Free plan stop being available.
• The Free plan keeps history for a shorter period (see Data Retention below). DMARC reports and DNS scans older than that window are permanently deleted once the workspace is on Free, so export anything you need before the trial ends.
• You can subscribe at any time during or after the trial from the plans page in the app.

Billing Details

How Billing Works

• Payment processor - All payments are handled by Lemon Squeezy, our Merchant of Record. Lemon Squeezy issues your invoices and handles sales tax and VAT. Prices are listed in US dollars.
• Monthly plans - Billed once a month and renew automatically until you cancel.
• Yearly plans - Billed once a year at the yearly price shown above, and renew automatically until you cancel.
• Payment methods - The methods offered at checkout are the ones Lemon Squeezy supports for your country (typically major credit and debit cards).

Upgrades and Downgrades

1. Sign in to SpoofWard.
2. Open the plans page at /billing/plans (the Upgrade link on the plan card in the sidebar takes you there).
3. Choose the plan you want and complete checkout, or open the customer portal to manage an existing subscription.

Upgrades take effect straight away. Downgrades take effect at the start of your next billing cycle, and no refund or credit is issued for the difference during the current period. If the new plan has a lower domain limit than the number of domains you have, the extra domains become read-only until you remove domains or upgrade again — your data is not deleted.

Cancellation

You can cancel at any time from the customer portal (hosted by Lemon Squeezy), reached from the plans page in the app. Cancellation takes effect at the end of the current billing period and you keep full access until then. After that the workspace moves to the Free plan, and history older than the Free plan's retention window is permanently deleted.

Refunds

The Refund Policy is the authoritative statement. In summary: first-time purchases carry a 14-day money-back guarantee; after that, partially used billing periods are not refunded, and duplicate or erroneous charges are refunded in full once confirmed.

Data Retention

How long data is kept depends on your plan and on the class of data:

Moving to a plan with a shorter window — including the end of a trial — permanently deletes history older than the new window. You can export your data before it ages out. See the Trust Center for what each class contains and how deletion works.

Security, Certifications and Availability

The Trust Center is the single reference for these topics. To be plain about it here as well:

• SpoofWard does not currently hold a SOC 2 report or an ISO/IEC 27001 certificate, and no independent penetration test has been completed.
• SpoofWard does not publish an uptime percentage or offer an uptime SLA on self-serve plans, because availability is not yet measured from outside the platform.
• The controls that are in place — workspace isolation, two-factor authentication, application-layer encryption of stored credentials, audit logging — are described in the Trust Center together with their limits.

Getting Help

• Billing and technical support - [email protected], or open a ticket with the Support tickets button in the top bar of the app. Tickets are answered during business hours.
• Sales and Enterprise questions - use the contact form.

Related Documentation

• Organizations - Managing your account
• Inviting Members - Team management
• API Tokens - API access requirements