Getting Help & Support

Need assistance? SpoofWard offers multiple ways to get help.

Contact Support

• Email: [email protected]
• Phone: +972 2 585 2646
• WhatsApp: +972 52 234 9832

Opening a Support Ticket

For the fastest resolution, email [email protected] with:

1. Subject line — Brief description of the issue
2. Domain — Which domain is affected (if applicable)
3. Steps to reproduce — What you did that led to the issue
4. Screenshots — Attach screenshots if the issue is visual
5. Expected vs. actual behavior — What you expected to happen vs. what actually happened

Response Times

• Free plan: Best-effort email support
• Pro plan: Response within 24 hours
• Business plan: Response within 12 hours
• Enterprise plan: Response within 4 hours with dedicated support

Self-Service Resources

• This documentation — Guides for every feature
• Blog — SpoofWard Blog with tutorials and best practices
• Free tools — Use our public DMARC, SPF, and DKIM checkers without logging in

Feature Requests

Have an idea for a new feature? Email us at [email protected] with the subject "Feature Request" and describe what you'd like to see.

Bug Reports

Found a bug? Please report it to [email protected] with as much detail as possible. Include your browser version, operating system, and steps to reproduce the issue.